We’re looking forward to the upcoming ASAP Awards, taking place in Wilton’s Music Hall, London on June 6th.
The Association of Serviced Apartment Providers represents and unites the serviced accommodation sector to provide a safe, inclusive, and modern industry that prioritizes customer service and quality assurance.
In addition to mingling with fellow serviced apartment providers at the upcoming ASAP Awards, we are over the moon to be shortlisted in five award categories.
BEST COMMUNITY OR SUSTAINABILITY INITIATIVE
At PREMIER SUITES, we believe in ‘doing the right thing’ always. This ethos operates on both a commercial and human level throughout our teams. We want our brand and performance to be synonymous with quality and innovation. We actively promote through:
- Sustainable Accreditations
- Green Tourism – UK and Ireland
- Green Key – Continental Europe
- BREEM – Amsterdam and Edinburgh (pending accreditation)
- Energy Saver Charters – encouraging guests to conserve energy
- Star Fish ESG Award – for our dedication to decreasing pollution, minimizing waste, conserving energy, and assessing environmental performance.
- Beyond the Moon – our nominated charity since 2006.
- MECPATHS – our teams are trained to identify the signs of potential trafficking.
- Supporting Local Charities
- Supporting Local Businesses
BEST BRAND CAMPAIGN AWARD
Life at PREMIER SUITES helps us develop new innovations to stay as close to our guests’ home lives as possible. Enhancing our guest’s experience and tying into our brand tagline – Bringing home a little closer.
Features include:
- Suite Little VIPs – this free initiative offers cots, bottle warmers, baby baths, and more to make family travel more convenient.
- A Friendly Face in a New Space – making guests feel at home.
- Solo Travel – a commitment to safety and security for solo guests.
- Pet-friendly apartments
- Wellbeing – support to maintain healthy routines while traveling.
- PS Social – an opportunity for our long-stay guests to get acquainted with our team and fellow residents.
- Homegrown Greens – with a selection of herbs to pick, eat and cook.
- Mobility Mojo – each property’s website links to its accessibility rating – putting guests at ease before their arrival.
- Website Accessibility – our website is designed to be fully accessible and among the 3% of inclusive and accessible websites globally. Click on our accessible icon on the bottom of your screen for accessibility adjustments.
BEST PLACE TO WORK
Hospitality, by definition, is the friendly reception and treatment of guests. We extend this hospitality to our working environment to ensure our teams can thrive and in turn, we reap the reward of putting people first.
In 2023, our annual team survey had an average response rate of 82%, showing our team is proud to work for us, has good teamwork, and feel our ethos, ‘do the right thing’ is an appropriate company reflection.
Other initiatives include:
- Great Place to Work accreditation in our three Irish PREMIER SUITES properties.
- Employee Driven Development.
- LIFT – a non-profit training concept, based on eight key leadership values.
- PREM Ovation Awards – annual awards that celebrate length of service and individuals/teams who go above and beyond to ensure our company performs at its best.
- Dignity at Work workshops cover subjects including unconscious bias, definitions of bullying and harassment, and the preventative processes available to deal with interpersonal workplace grievances.
- Team bonding activities.
- Training and Upskilling.
- Employee Assistance Programme.
- Employee Rates are available.
- Flexible working schedules.
GENERAL MANAGER OF THE YEAR
Tom Vermerris
Area General Manager for PREMIER SUITES Amsterdam & PREMIER SUITES Rotterdam
Joining PREMIER SUITES in 2019 as PREMIER SUITES Rotterdam General Manager, Tom went on to become General Manager in PREMIER SUITES Amsterdam in 2020.
Tom’s ability to adapt, without losing sight of quality and guest comfort led to his appointment as Area General Manager, only 2 months after opening PREMIER SUITES Amsterdam in June 2020. Tom has been managing both properties since.
Tom’s leadership and dedication to excellence have been instrumental in shaping our properties.
We nominated Tom based on:
- Leadership and Vision.
- Operational Excellence.
- Guest and Employee Satisfaction.
- Financial Performance.
- Innovation and Problem-Solving.
GUEST SERVICES TEAM OF THE YEAR
PREMIER SUITES Dublin Management Team
An experienced team leading our three Dublin properties, with 73 years working at PREMER SUITES and 117 years of experience in the hospitality industry under their combined belts!
A mélange of personalities balances each other – from introverts, extroverts, laid back and easy-going, organized and conscientious, energetic, perfectionists, competitive, serious thinkers, and plenty more!
Our Dublin management team consists of:
- Christina Connolly – Sales Manager – Dublin
- Kamila Zdrojewska – Operations Manager, PREMIER SUITES Dublin Sandyford
- Laura Cvrcek – Operations Manager, PREMIER SUITES Dublin Ballsbridge
- Monica Dunne – Accommodation Manager, PREMIER SUITES Dublin Leeson Street
- Susan Condron – Front Office Manager, PREMIER SUITES Dublin Leeson Street
The Dublin team was nominated for the following:
- Adaptability.
- Guest-Focused Experiences – the welcome experience is just as important as guest follow-ups.
- Strong Leaders.
- Team Culture.
- Company Performance
- Sales Initiatives.
